GENERAL TERMS OF PURCHASE from the website of Institute for Art and Therapy Ltd

These General Terms and Conditions for purchase from the website of the Institute of Art and Therapy EOOD electronically (hereinafter referred to as the "General Terms and Conditions") apply to all contracts for the purchase and sale of seminars and courses included electronically via the website www.artstherapyinstitute.bg, which is operated and maintained by "Institute for Art and Therapy" EOOD.

I. MAIN CHARACTERISTICS OF SEMINARS AND COURSES SUBJECT OF SALE Art.1.

(1) Subject of purchase and sale contracts concluded through the website www.artstherapyinstitute.bg with fees for psychological consultations, evening and weekend events, training courses, conferences and other organized events (hereinafter referred to as "the events" or "the event "). ").

(2) The website www.artstherapyinstitute.bg publishes basic information about each separately organized Event, containing the name of the organizer of the Event, the performers, the date, time and venue of the Event, etc.

II. MERCHANT CUSTOMIZATION
Art. 2. (1) The events are sold through the website of the Institute for Art and Therapy EOOD, registered in the commercial register at the Registration Agency with EIK 203937254, with headquarters and management address Sofia, Vitosha Blvd. 65, fl. 1 (hereinafter in the General Conditions referred to as the Institute).

(2) When selling the tickets, the Institute acts on behalf and at the expense of the relevant organizer of the event (see Part III below).

(3) The address of the place where the Institute carries out its business activity coincides with the management address specified in the above para. 1. The Institute is a company not registered for VAT. (4) The Institute's contact details are as follows: website www.artstherapyinstitute.bg, e-mail address info@artstherapyinstitute.bg, contact phone number 0888885306.

III. EVENT ORGANIZERS.

INDIVIDUALIZATION OF THE PERSONS ON BEHALF OF WHICH THE INSTITUTE IS ACTING
Art. 3. (1) Trainings and courses for which tickets are sold electronically through the website www.artstherapyinstitute.bg, but are organized by third parties other than the seller, hereinafter referred to as "the Contractors'', have the obligation to provide the holders of tickets access to the relevant event and are responsible for the timely conduct of the event and the promised quality of the purchased service.
(2) The performers determine the place and time of the event and all other characteristics and conditions under which the event will be held, including the conditions under which they will make possible changes for festival participants, price changes, as well as changes related to date, time and venue of an event and the method of notifying customers of the changes that have occurred.
(2) If the Contractor does not fulfill his obligations in connection with a given event, including if he cancels the event, the latter is directly responsible by law to the persons who purchased the tickets, for their compensation and for the return of the paid sums (see Part IX. "Cancellation of event. Refund of the price paid”).
(3) The Contractor undertakes to distribute and sell the tickets for the relevant event, and in the sale of the tickets the Institute acts on behalf and at the expense of the relevant Contractor of the event.

IV. ORDER A SEMINAR/COURSE. METHOD OF PAYMENT

Art. 4. (1) By placing an order through the website
www.artstherapyinstitute.bg the client makes a statement of concluding a contract for the purchase of a ticket electronically within the meaning of the Law on Electronic Commerce. This statement is binding on the customer, and the order may be refused or changed.
2) To purchase a ticket through the website www.artstherapyinstitute.bg, customers must complete the following 6 steps:
Step 1 – Select an Event
Step 2 - Registration
Step 3 - Choose payment and delivery method
Step 4 - Fill in delivery address if ordering cash on delivery ticket with courier delivery
Step 5 - Review the request - Confirmation
Step 6 - Purchase
(2) After the successful submission of the request, the customer receives an email from the Institute confirming the purchase was made electronically.
(3) The requested course/seminar can be paid for by the client in the following ways: 1. Payment by bank transfer - The amount due must be transferred to the provided bank account within 5 working days, and the reason for payment must include the number of the order;
2. Payment by cash on delivery - the amount due is paid to the courier upon delivery of the vouchers to the address specified by the customer;
3. By credit or debit card.

(***) In the event that the price of the tickets is not paid to the bank account of the Institute within 5 working days, counting from the date of the order, respectively - if, in the case of a selected method of payment by cash on delivery, the amount due is not paid to the courier, the purchase of the ticket is automatically canceled, and the Institute's obligation to keep the chosen place of participation for the customer ceases.

V. DELIVERY AND COLLECTION OF TICKETS

Art. 8. (1) The ordered vouchers can be delivered to an address specified by the client, or they can be received on site at the central office of the Institute at 65 Vitosha Blvd. (2) For the delivery of vouchers, the Institute uses the courier services of "Speedy" AD with the Internet page http://www.speedy.bg/. Shipping is paid by the customer. (3) A course or seminar paid in advance by credit or debit card or via bank transfer automatically gives access to the event held at the designated location.

VI. RULES FOR CONDUCTING THE EVENTS

Art. 9. (1) Each visitor may be asked to show a payment order or confirmation of the payment made by him.
(3) When purchasing a ticket, the visitor undertakes to comply with the rules for the internal order established by the Organizer for the relevant event.

VII. REFUSAL OF PURCHASED TICKETS

Art. 10. (1) Pursuant to Art. 57, item 12 of the Consumer Protection Act, the provisions of Art. 50 - 56 on the user's right to withdraw from the distance contract in the 14-day cooling-off period apply to the services provided by the Institute
(2) Cancellation of purchased tickets before the event is possible as follows:
- in case of cancellation by the client up to 14 days before the date of the event: the amount is returned at 100%, deducting the bank's administrative fees for the transfer, or an option is offered to transfer the same amount to another course or event
- in case of cancellation by the client up to 3 days before the event - 50% of the ticket value is returned or an option is offered to transfer the same amount to another course or event - in case of cancellation by the client on the same day or after the start of the event – the full amount of the fee is deducted without reserving an option to transfer the same amount to another course or event.

VII. EVENT CANCELLATION. REFUND OF PRICE PAID

Art. 11. (1) In case of cancellation of an event, the Organizer of the event is responsible for returning the sums paid for the tickets. The cancellation of the event represents failure by the Organizer of the assumed obligation to provide the paid course/seminar/service.
(2) Reimbursement of the amounts is carried out according to the order and within the terms determined by the Organizer. In these cases, customers will be refunded in full in the following ways:
1. By bank transfer without deduction of fees;
2. Tickets purchased through the website www.artstherapyinstitute.bg can be returned on site at the Institute's central office or remotely - by sending the ticket by courier to the Institute's management address, in which case the client must provide a number bank account to which the price of the ticket will be transferred.

VIII. PROTECTION OF PERSONAL DATA

Art. 13. (1) The Institute is not registered as a personal data controller within the meaning of the Personal Data Protection Act, but in fulfillment of its legal obligations it takes the necessary technical and organizational measures to protect the data from accidental or illegal destruction, or from accidental loss, from unauthorized access, modification or distribution, as well as from other illegal forms of processing.

(2) By accepting these General Terms and Conditions, customers express their consent for the Institute to collect, process and store the personal data provided by them and to use them for the purposes of fulfilling the concluded contracts for the purchase of tickets.

XII. OUT OF JUDICIAL DISPUTE RESOLUTION

Art. 14. Users have access to out-of-court dispute resolution procedures with the assistance of alternative dispute resolution bodies. General conciliation commissions are competent for disputes regarding tickets purchased online.
(2) To facilitate access to alternative dispute resolution online, you can contact the following Supervisory Authorities:
A. Commission for the Protection of Personal Data
Address: Sofia 1592, Prof. Blvd. Tsvetan Lazarov" No. 2
phone: (02) 91-53-518
E-mail: kzld@cpdp.bg
Website: www.cpdp.bg
B. Consumer Protection Commission
Address: 1000 Sofia, "Slaveikov" square № 4A, floors 3, 4 and 6
tel.: 02 / 980 25 24
fax: 02 / 988 42 18
hotline: 0700 111 22
Website: www.kzp.bg
C. Commission for the Protection of Competition
Bulgaria
Sofia 1000, 18 Vitosha Blvd
Phone: (02) 935 61 13
Fax: (02) 980 73 15
Website: www.cpc.bg


GENERAL PROVISIONS

(1) Users submit an offer for the conclusion of a contract for the purchase and sale of goods/services offered by the Site through the Supplier's interface, available on its website at http://artstherapyinstitute.bg. After acceptance of the offer by the Supplier in accordance with Art. 9, para. 8 and Art. 10, para. 1 of these General Regulations, the Contract is considered concluded (in Bulgarian) and is stored in the Supplier's database.
(2) Pursuant to the contract concluded with the Users for the purchase and sale of goods/services, the Provider undertakes to deliver and transfer ownership of goods/services/services specified by him through the interface to the User.
(3) Users have the right to correct errors when entering information, no later than submitting their proposal for concluding the contract with the Supplier (Sending the order according to Article 9, Paragraph 7 of these General Terms and Conditions). The Provider shall provide adequate, effective and affordable means to identify and correct errors in the entry of information before the statement of conclusion of the contract is made, as follows: The possibility is provided to: remove an item in the shopping basket; adding items to the shopping cart; increase or decrease the ordered quantity of a particular item; changing the delivery address or the selected payment method.
(4) Users shall pay the Supplier remuneration for the delivered goods/services/services in accordance with the conditions set on the Site, the present general terms and conditions and the general terms and conditions for using services for electronic payments through the Internet page.
(5) The remuneration is in the amount of the price announced by the Supplier at the address of the Website on the Internet, provided that the Supplier has confirmed the User's order under the conditions of art. 9, para. 7 in connection with Art. 10 of these General Terms and Conditions.
(6) The supplier has the right to unilaterally change the prices indicated on the Site, and the price change is valid only for contracts concluded after its announcement on the Site.
(7) In the event that the value of the User's order is equal to or exceeds BGN 5,000, payment shall be made only by transfer or payment to the Supplier's payment account. (8) The prices under para. 4 do not include the transport costs of the delivery, which are charged and paid by the User in addition to the stated prices.
(9) The costs of the delivery of the ordered goods/services are as follows
1. For orders with delivery in the city of Sofia - BGN 4.21 via SPIDI - Express courier services.
2. For orders with delivery to the country outside the city of Sofia - BGN 7.73 via SPIDI - Express courier services.
3. This condition does not apply to goods/services that have an explicitly marked delivery price.
(10) The Supplier delivers the goods/services requested by the Users within the terms and under the conditions set by him on the Site page and in accordance with these general terms and conditions.
(11) The user-user cannot withdraw from the contract and claim a refund of the price paid by him in the condition that the service has been performed and provided to him, namely after the completion of the relevant event, seminar, course, training - subject to the contract.
(12) The public invitation sent by the Supplier through the Site pursuant to Art. 290, para. 1 of the T&C is valid until the quantities of the respective goods are exhausted.
13. (1) The User and the Supplier agree that all statements between them in connection with the conclusion and execution of the sales contract may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. . 11 of the Electronic Commerce Act.
(2) It is assumed that the electronic statements made by the Users of the site were made by the persons indicated in the data provided by the User during registration, if the User has entered the corresponding name and password for access.

14. (1) The User and the Supplier undertake to protect each other's rights and legal interests, as well as to protect their trade secrets, which became their knowledge in the process of executing the contract and these general conditions.
(2) The User and the Supplier undertake, during and after the expiration of the contract period, not to make public any written or oral correspondence between them. The publication of correspondence in print and electronic media, Internet forums, private or public websites, etc. can be considered public domain.
15. For the needs of the present general conditions, the services provided by the Provider are seminars, courses, trainings, consultations, organization of events.
16. In the event of a conflict between these general terms and conditions and stipulations in a special contract between the Provider and the User, the clauses of the special contract shall prevail. 17. The possible invalidity of any of the provisions of these general conditions will not lead to the invalidity of the entire contract.
18. The laws of the Republic of Bulgaria shall apply to matters not settled in this contract, related to the implementation and interpretation of this contract.
19. These general conditions were last amended on 24.02.2018.